Job Description:

Job Description
Job Title: Technical Change Manager
Reports to: GMS ITSM & Ops Excellence Manager
Location: Bangalore (preferred) or Pune
As a key member of Change management, you will:
The Technical Change Manager role has the responsibility to ensure requested
changes and version releases of services and infrastructure into the GMS
customer production/non-production workplace are risk minimised, controlled
and communicated.
Change manager’s Roles & Responsibilities:
 Documenting and maintaining the Change Management policy, processes
and standards.
 Analysis of complex services, covering a diverse range of technologies and
3rd party suppliers, to ensure that proposed requests for change (RFC) are
safe and fit for purpose, including a comprehensive analysis of risk, business
impact & continuity, backout plans, test plans, resource requirements and
availability.
 Challenge proposed requests for change to ensure that the change is robust
and that the impact on and risk to the organisation is minimal.
 Manage, review,



amend and close Requests for Change (RFC).
 Develop, implement and maintain GMS Change Management policies and
procedures and ensure that the entire team members complies with the
procedures.
 Develop and present Change Management reports as required.
 Establishment, ownership and chairing the Change Advisory Board (CAB).
 Establish, document, implement, manage and monitor the Release
Management policies and processes.
 Develop & implement Release Management procedures.
 Plan and organise a range of acceptance activities to underpin the successful
release of software, hardware and associated Configuration Items.
 Coordinate services, implement & monitor Release Plans, producing detailed
timetables of events and documenting action plans.
 Design and implement standard change procedures for the distribution and
installation of patches and other routine tasks.
 Communicate and manage expectations during the planning and roll

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