Job Summary

Nextlink is seeking a highly skilled and experienced Salesforce Service Cloud Developer to join our team. The ideal candidate will have strong hands-on expertise in Salesforce Service Cloud implementations, customization, integration, and development. This role requires deep technical knowledge of Salesforce development technologies, Service Cloud capabilities, and enterprise-scale solution delivery.

The candidate should be capable of designing, developing, and enhancing Service Cloud solutions while ensuring adherence to Salesforce best practices, performance standards, and governance guidelines.

Key Responsibilities
- Design, develop, and implement scalable Salesforce Service Cloud solutions.
- Configure and customize Service Cloud functionalities to meet business requirements.
- Lead and support implementations involving:
- Email-to-Case
- Case Management
- Service Console
- Omnichannel Routing
- Knowledge Management (Knowledge Base)
- Develop custom solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows.




- Build and maintain integrations between Salesforce and external applications using REST/SOAP APIs, Platform Events, and middleware solutions.
- Perform code reviews, troubleshooting, debugging, and performance optimization.
- Ensure solutions comply with Salesforce best practices, security standards, and governor limits.
- Collaborate with business stakeholders, architects, administrators, and project teams in an Agile delivery environment.
- Support production deployments, incident resolution, and continuous platform improvements.

Required Technical Skills

Salesforce Service Cloud
- Robust expertise in:
- Email-to-Case
- Case Management
- Service Console
- Omnichannel Routing
- Knowledge Base / Salesforce Knowledge
- Experience with Service Cloud customization and automation.

Salesforce Development
- Apex Classes and Triggers
- SOQL and SOSL
- Batch Apex
- Queueable/Future Methods and Asynchronous Processing
- Lightning W

📌 Salesforce Service Cloud Developer (Veerapur)
🏢 Next-Link
📍 Veerapur