Material Depot is building the ultimate home decor destination- redefining how India shops for interiors like tiles, laminates, wall decor, and more. Our online catalogue allows us to understand design trends in real-time and work directly with manufacturers to launch new collections at speed. Trusted by 10,000+ homes, Material Depot is transforming a Rs 100,000 crore industry, making premium interiors faster, smarter, and more accessible than ever before by bringing the "Pinterest-worthy" vision of every homeowner to life. As a customer success associate, you will be the primary point of contact for all post-purchase queries. You will manage order cancellations, exchange requests, and post-delivery escalations, ensuring the best possible resolutions to retain our customers. We are looking for proactive, sharp, and detail-oriented individuals to join our order management & escalations team. You’ll be the key link between our operations, delivery partners, and customers- ensuring every order is smoothly fulfilled and any delivery issues are handled with speed and accountability.





Key Responsibilities

Order management: Coordinate with delivery partners for live updates and respond to inbound order-related tickets via the CRM.
Escalation handling: Handle unresolved delivery issues or customer complaints, taking full ownership of high-risk or delayed orders.
Resolution coordination: Manage refunds, cancellations, and exchanges in coordination with your reporting manager and the sales, procurement, and delivery teams.
Documentation: Log every conversation and escalate issues per SOP; track and update the escalation sheet daily.
Feedback & retention: Make post-delivery feedback calls, review client feedback forms, and flag dissatisfied responses for immediate resolution.
Field support: Conduct site visits where required to assess material issues or resolve disputes.

Location & compensation:

Location: Bangalore (In office).
Employment type: Full-time.
Compensation (Full-t

📌 Customer Success Associate in Bangalore (Bengaluru)
🏢 Material Depot
📍 Bengaluru