Location Name: Pune Corporate Office - Mantri

Job Purpose

To own KPI tracking, measurement readiness, defect follow-up and stakeholder coordination for assigned Bajaj App and Website modules. The role strengthens the POD operating model by translating module objectives into measurable dashboards, validating tracking requirements for Build initiatives and running a disciplined production monitoring cadence for customer experience, digital funnel and platform stability metrics.

Duties And Responsibilities

PRINCIPAL ACCOUNTABILITIES

Minimum Required Accountabilities For This Role

Own KPI tracker and dashboard governance for assigned module across App and Website.
Partner with Product Manager and Technology teams to validate event requirements, tracking plans, dashboard readiness and release acceptance criteria.
Monitor funnel performance, CTR, conversion, task success, feature adoption, bounce rate, frustration score, crash-free sessions and performance metrics.
Coordinate defect closure, KPI breakage investigation and production issue follow-up with Engineering, QA,



Martech and TechOps.
Prepare weekly module performance summaries with insights, risks, dependency status and action owners.

Additional Accountabilities Pertaining To The Role

Identify recurring gaps in instrumentation, dashboards, releases or monitoring and recommend process improvements.
Support sprint planning by highlighting KPI dependencies, reporting readiness and ageing blockers.
Contribute to customer-experience improvement ideas using behavioral analytics and platform performance data.

KRA & WEIGHTAGE

KRA Area Weightage Primary Measures Outcome Expectation

KPI Tracking & Business Insights 25% CTR, conversion rate, feature adoption, funnel completion, reporting accuracy Maintain explicit KPI visibility and identify drivers of performance movement.

Production Run & Defect Governance 20% Incident count, MTTR support, defect closure, defect leakage, API latency Improve defect closure disciplin

📌 Unit Manager (Pune)
🏢 Bajaj FinServ
📍 Pune