The Customer Success team is responsible for driving adoption and long-term value realization for our customers by helping maximize desired outcomes. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales, etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as a Prezent customer.

To excel in this role, we are seeking candidates with 4 to 6 years of relevant work experience as a Customer Success Manager. As a valuable member of our team, you will need to demonstrate robust communication and relationship-building skills. Your ability to understand customer needs and translate them into effective strategies will be essential in driving customer satisfaction and success.

Key Responsibilities:

Account Management and Growth
- Proactively manage and expand these relationships to drive increased adoption and utilization of Prezent's solutions.
- Oversee a growing portfolio of client accounts, each with unique team structures and varying stages in their lifecycle.




- Cultivate strong relationships with key stakeholders within each account to gain a deep understanding of their business goals and objectives.

Customer Retention and Expansion
- Partner closely with the Sales team to achieve high customer retention rates and identify opportunities for expansion and upselling.
- Implement proactive account monitoring and risk assessment strategies to identify and mitigate potential churn factors.
- Conduct regular check-in calls to address tactical needs and perform strategic business reviews to ensure alignment between customer objectives and outcomes.
- Develop and execute customer adoption programs to maximize the value customers derive from Prezent's software.

Product Adoption and Advocacy
- Spearhead the introduction and implementation of new products and features within each account.
- Collaborate with Marketing to showcase customer success stories and promote Prezent's valu

📌 Customer Success Manager (India)
🏢 Prezent.ai
📍 India