ABOUT BREACHLOCK

BreachLock is a fast-growing cybersecurity company delivering AI-powered penetration testing and adversarial

security validation at scale. Our three product lines — PTaaS (Penetration Testing as a Service), ASM (Attack

Surface Management), and AEV (Adversarial Exploit Validation) — serve enterprise customers across the US,

Europe, and India, with combined revenue approaching $20M. We are building the next generation of offensive

security technology powered by agentic AI and are looking for senior leaders to help us scale.

THE OPPORTUNITY

This is a foundational leadership role. BreachLock is at an inflection point — strong revenue, a quick-growing

enterprise US customer base, and three distinct products that each demand a different support and success

motion. We need a Director who can build the Customer Success and Support organisation from scratch, establish

the processes, hire and develop the team, and ensure our customers — especially those in the US timezone —

feel they have a world-class partner in BreachLock.





You will report directly to the CTO and own the full post-sale customer experience across all three products. This is

not an inherited role — you will design and build it.

WHAT YOU WILL OWN

Customer Success

• Own the post-sale customer journey from onboarding through renewal for PTaaS, ASM, and AEV

• Build and run a regular cadence of check-ins and QBRs with key enterprise accounts — primarily US-based

• Identify expansion opportunities and renewal risks early — feeding signals to sales and CTO

• Design onboarding playbooks for each product that reduce time-to-value for new customers

• Be the customer's champion internally — representing their voice in product decisions

Support Operations

• Design and implement the L1 support model across all three products

• Define SLA tiers (P1–P4) for each product and ensure the team delivers against them

• Own Freshdesk configuration, ticket routing, escalation workflows, and re

📌 Director of Customer Success (Pune)
🏢 BreachLock
📍 Pune