Company Name VARITE India Private Limited About The Client An American multinational computer software company incorporated in Delaware and headquartered in San Jose California They specialize in software for creating and publishing a wide range of content including graphics photography illustration animation multimedia video motion pictures and print Essential Job Functions Provide exceptional Support to our customers ensuring case management Service Level Targets and C-SAT goals are met Ensure prompt and complete resolution of technical challenges and business issues Advocate customers priorities internally within Marketo Serve as an authority in specific functional and technical areas of the Marketo technology Communicate clearly and precisely with your customers in written and verbal form and maintain accurate and timely records in our case tracking system Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base Be part of a 24x7 Support Team Qualifications Required Skills Experience Must be a technical graduate At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment Technical Support or implementation experience supporting enterprise software solutions ideally Marketing Automation CRM PRM or SFA applications ideally in a SaaS environment Excellent organizational skills -ability to prioritize lead multi-task and execute projects involving multiple departments Superior communications skills presentation written and verbal and demonstrable ability to communicate effectively with all levels of professional staff Ability to explain complex concepts simply Excellent analytical skills and ability to navigate challenging situations in a qualified manner Ability to multi-task and perform effectively under pressure Experience in one or more of the following additional areas Database technology SQL Web technology HTML JavaScript CS

📌 Technical Support Associate I (Noida)
🏢 VARITE
📍 Noida