Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing cutting-edge AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone You will be part of the Customer Excellence team Our purpose is to accelerate platform adoption and improve customer outcomes We do this through a portfolio of services delivered by outstanding consultants using our ecosystem of partners our leading practices methodologies and tools based on our experiences from 1000 s of customer engagements What you get to do in this role The Customer Excellence Principal Platform Architect is a technical advisory role responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes The Principal Platform Architect ensures customers use leading practices around instance strategy technical governance core data integrations and the technical health of the platform This is a consultative role focused on guiding ServiceNow partner and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success You will work with the customer across executive platform owner enterprise architects and development teams during the selling structuring and implementation of solutions Be a technical expert across multiple engagements to guide customers partners and internal team members to provide successful customer solutions Provide a variety of knowledge across multiple workflows Develop relationships with technical and business lea