About Lubrizol The Lubrizol Corporation a Berkshire Hathaway company is a specialty chemical company whose science delivers sustainable solutions to advance mobility improve wellbeing and enhance modern life Founded in 1928 Lubrizol owns and operates more than 100 manufacturing facilities sales and technical offices around the world and has about 8 000 employees For more information visit We value diversity in professional backgrounds and life experiences By enabling a consistent unbiased and transparent recruitment process Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best We recognise unique work and life situations and offer flexibility ensuring our employees feel engaged and fulfilled in every aspect of life Summary of the Role The Senior Service Delivery Manager owns and manages relationship and service delivery with contracted IT and BPO service provider This includes processes outsourced in IT Finance and Procurement functional areas This role will strategically manage external service providers internal teams and senior stakeholders to balance capacity and ensure effective delivery and smooth operations Responsibility also involves ensuring that contractual commitments are fulfilled while advancing the relationship in alignment with the organization s goals Work with the contracted service provider to ensure service delivery to address service demands support resolution of impediments in the service delivery and drive effective fulfilment with ownership The services would include IT and other IT enabled services in other business functions outsourced processes across Finance and procurement that are part of the evolving scope of the service provider relationship This role is responsible for partnering with key business process owners whose topics are being serviced by the provider The service provider itself will be a partner on the other side The role would be a SPOC between the business and the service pr

📌 Senior Service Delivery Manager (Pune)
🏢 Lubrizol
📍 Pune