Education- BE B TECH BCA BSC Mandatory Experience- 1-3 years ONLY Responsibilities - Assist in customer onboarding understanding customer objectives and explain offering - Conduct platform demos to showcase key features and value propositions- Handle customer queries related to the platform and billing issues - Preparing RI s and Savings Plan recommendations cost anomaly reports and monthly cost analysis reports - Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic e g by business unit account usage type - Log track and manage tickets in the ticketing system ensuring proper documentation and traceability of support activities - Raise and track AWS support cases under guidance - Work on internal documentation and process notes Qualifications and Skills - Technical background i e BE B tech MBA IT - 1-3 years of experience in customer service facing roles - Excellent communication presentation and relationship-building skills - Ability to multitask and manage time effectively - Detail-oriented and proactive in following up with customers - Robust problem-solving skills with a proactive and customer-first mindset ref updazz com

📌 Senior Executive (Noida)
🏢 CloudKeeper
📍 Noida