We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies SME - Wireless Networking Canada SME - Wireless Networking Calgary Alberta Job Summary The Subject Matter Expert Support Ops plays a critical role in ensuring swift and effective resolution of escalations and incidents within the Support Operations area This position emphasizes adherence to Service Level Agreements SLAs and quality standards fostering positive customer satisfaction through proactive communication and expert guidance in SDWAN and Wireless WLAN technologies Key Responsibilities 1 Ensure Timely Resolution And Compliance With Quality Standards For Escalated Tickets And Incidents Related To Sdwan And Wireless Wlan Technologies Adhering To Agreed Slas 2 Mentor Team Members And Administrators Prepare Standard Operating Procedures Sops And Maintain Comprehensive Documentation To Enhance Operational Efficiency And Knowledge Sharing 3 Validate Change Order Implementation Plans And Ensure Compliance With Human Error Guidelines While Participating In Capacity Planning For Network Resources 4 Actively Engage In Customer Meetings To Address Issues Gather Feedback And Ensure Customer Satisfaction With Sdwan And Wireless Wlan Services 5 Validate And Analyze Root Cause And Trend Analysis Reports To Facilitate Performance Improvements And Present Findings To Key Business Stakeholders Skill Requirements 1 Advanced Proficiency In Sdwan Technologies Including Cisco Wireless Wlan 2 Robust Understanding Of Network Operations Incident Management And Escalation Procedures 3 Excellent Communication Skills For

📌 Sme - Wireless Networking (India)
🏢 HCLTech
📍 India