Job Purpose The Regional Customer Sucess Manager is responsible for the growth and expansion of the business as well as creating customer value during the lifetime of the existing customers by understanding the customer s overall needs and matching those to the products services that are offered Job Context Major Challenges Job Context Job Challenges The Aditya Birla Capital ABCL has diverse industry-leading businesses across multiple verticals including lending life insurance health insurance insurance booking mutual funds housing finance wealth management insurance advisory services retail broking distribution of third-party products etc The rationale for the role lies in the advantage of leveraging internal external insights to identify opportunities to develop deliver new initiatives which will introduce current products services that will drive growth and improve the customer experience Challenges Speedy delivery of communication instant assistance or access to online resources for customer queries Adding value to any conversation at a rapid pace is one of the main challenges Getting support from the stakeholders across the business Drive the ways of working in the development processes improving the quality of solutions and ensuring we can deliver value as early as possible using a range of methodologies Key Result Areas KRA Accountabilities Max 1325 Characters Supporting Actions Max 1325 Characters KRA1 Opportunity identification oMine cross sell opportunities from centrally shared customer data Understanding relevant user insights and pitch cross-sell opportunities through the assigned team members Awareness of available products bouquet and their fit with various customer personas Identifying opportunities to offer combination solutions based on customer needs Identifying areas of improvement for each product with respect to cross-sell opportunities Working with the product managers to build product-wise cross-sell propositions KRA2 Cross LOB communication oNur

📌 Regional Customer Success Manager (Ambattur)
🏢 Aditya Birla Group
📍 Ambattur