Work Flexibility Hybrid or Onsite Company Description Why Technical Support at Stryker Stryker we are dedicated to improving lives with a passion for researching and developing new medical device products Technical Support organization is part of Acute Care business unit and supports all products under the Vocera line of products Vocera empowers integrated intelligent communication for mission-critical workflows in healthcare hospitality energy retail and other mobile work environments Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction Vocera Communication solutions are installed in more than 1 300 organizations worldwide We are headquartered in San Jose Calif with offices in Tennessee Indiana Canada India United Arab Emirates Australia and the United Kingdom We are proud to be named one of the World s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting stryker com Job Purpose Vocera now a part of Stryker is seeking a Senior Knowledge Management Specialist to join our Support Process Excellence organization Working with our Knowledge Program Manager you will help drive the continued success of our Knowledge Program Our established Knowledge Management framework empowers our Technical Support team to contribute their own knowledge and experience to a central knowledge base Enabling customers and the support members to efficiently discover information to help solve problems and answer questions As a Senior Knowledge Management Specialist you will have the chance to collaborate within the Support Process Excellence team and cross functionally analyze data to identify new knowledge opportunities improve knowledge articles and monitor the overall health of product support knowledge within the Technical Support organization In addition in this role you will train new support team members in Knowledge contribution provide on