A Front Office Associate s main responsibilities include greeting guests managing check-ins and check-outs handling reservations and providing excellent customer service They also manage phone calls and inquiries maintain a tidy reception area and assist with administrative tasks Here s a more detailed breakdown Guest Interaction Customer Service Greeting and welcoming guests Being the first point of contact they create a positive first impression by greeting guests warmly and professionally

Handling check-in and check-out Verifying reservations processing payments and issuing room keys efficiently

Answering inquiries and providing information Offering information about hotel amenities local attractions and services according to me

Managing guest complaints and concerns Listening to and resolving guest issues promptly and effectively ensuring a positive experience

Administrative Operational Tasks Managing reservations Handling bookings cancellations and modifications while maintaining accurate records





Handling phone calls and messages Answering incoming calls taking messages and directing calls to the appropriate staff or department

Maintaining the reception area Ensuring the reception area is clean organized and presentable at all times

Managing mail and deliveries Receiving sorting and distributing mail and packages

Assisting with administrative tasks Data entry filing and other general office duties

Coordinating with other departments Communicating with housekeeping maintenance and other departments to fulfill guest requests

Maintaining guest information Ensuring accurate and up-to-date records of guest information

Handling payments Processing payments managing cash floats and coordinating with accounting for financial reporting

Following safety and security procedures Maintaining visitor logs and ensuring the security of the reception area

Key Skills Excellent communication and interpersonal skills Essential for interacting with guests and colleague

📌 Front Office Associate (Orchha)
🏢 Hotel Raj Mahal
📍 Orchha