Overview About the Company Consilio is the global leader in legal consulting and services within the eDiscovery industry Our worldwide professionals bring their expertise and a commitment to serve to every engagement partnering with our clients to develop creative solutions for their most pressing challenges About the Team Premier Support Services is a global team primarily responsible for providing Consilio s clients with support via chat and email Their secondary responsibility is to fulfill all account management requests for these clients ie account creations project access and recent engagement tasks What You ll Do With a passion for helping others and solving problems you ll be helping clients over chat email and outgoing calls with their questions on how to login to the system navigate the interface and perform specific tasks You ll be training clients on how to login to the system run searches and exports as well as use advanced features When not actively supporting clients you ll be fulfilling their requests such as account creations and project access requests Responsibilities Customer Satisfaction Service Level Agreements SLAs Ensure 15min response follow-up and resolution SLAs are being met Provide the highest level of customer service to further solidify the relationship with Consilio s clients by Assistance with logging into the system navigating the interface and performing specific tasks Guidance on advanced features such as searching and exporting Troubleshoot and resolve support issues Have a passion for speaking to clients with expertise in the following areas Security awareness of caller user identification and approval polices Client advocacy when collaborating with other teams and keeping the client updated on resolution Awareness of eDiscovery life cycle Qualifications EDUCATION Bachelor s degree or higher any discipline LANGUAGES B2 level proficiency or higher in English APTITUDE Digital Intelligence - ability to acquire and apply new knowledge

📌 Premier Support Specialist (Bengaluru)
🏢 Consilio
📍 Bengaluru