Job Title MDM Application Service Manager - Informatica New Service Setup Experience 8-12 Years Location Bangalore or as applicable Employment Type Full-time Job Summary We are looking for an experienced MDM Application Service Manager to define establish and manage a new Informatica MDM service within the organization This role will be responsible for setting up the complete service framework operating model SOPs governance escalation matrix and communication model for an MDM application that is currently non business-critical but strategic for future growth The ideal candidate will combine strong Informatica MDM technical knowledge with excellent service design documentation stakeholder communication and operations management skills and will play a key role in maturing the MDM platform into a scalable enterprise service Key Responsibilities Service Definition Setup Define the MDM service model including service scope ownership service catalog entries and support model Design and document comprehensive Standard Operating Procedures SOPs covering Incident problem and change management Release and deployment processes Data onboarding match merge survivorship and hierarchy management Access management audits and compliance Establish SLAs OLAs KPIs service dashboards and reporting mechanisms Define and maintain a clear Escalation Matrix with severity levels response timelines ownership and communication paths Create and maintain RACI models and operating procedures across IT business and vendor teams Service Operations Management Own end-to-end application and service management for the Informatica MDM platform Act as the single point of accountability for MDM service health availability and performance Manage incidents major incidents root cause analysis and preventive actions Drive continuous service improvement and operational maturity Plan and execute upgrades patches releases and workplace management Build and manage an MDM support operations team as the service

📌 Informatica Service Manager (Bengaluru)
🏢 LumenData
📍 Bengaluru