This position is posted by Jobgether on behalf of a partner company We are currently looking for a System Admin FUSE - Helpdesk in India This role offers the chance to work in a fast-paced IT support environment where you will be the first point of contact for technical issues and system administration needs As a System Admin FUSE you will assist employees and business partners with desktop application and network support while ensuring smooth onboarding and access management You will balance multiple priorities troubleshoot complex issues and contribute to process improvements playing a critical role in maintaining operational efficiency and delivering excellent support experiences This position combines hands-on technical work with cross-functional collaboration in a remote-first and hybrid work culture Accountabilities As a System Admin FUSE - Helpdesk you will Provide first- and second-tier troubleshooting for desktop application and network issues Assist with onboarding new hires including account setup login credentials and access privileges Manage incident and request tickets from initiation to resolution escalating when necessary Collaborate with internal teams and external vendors to resolve technical issues Monitor call and email queues respond to inquiries and ensure timely communication with stakeholders Document processes and develop procedures for varying levels of support Serve as an escalation point for complex incidents and requests Participate in scheduling on-call rotations and ad-hoc projects to meet business needs Requirements The ideal candidate will have 1-2 years of experience in a customer support or helpdesk environment Associate s degree in a related technical field or equivalent work experience Experience supporting web-based applications across multiple browsers Familiarity with password management systems and ticketing platforms Proficiency in Microsoft Office applications Strong analytical problem-solving and troubleshooting skill

📌 System Admin (India)
🏢 Jobgether
📍 India