Title: Senior Manager – Skilled Services

Location: Pune / Hybrid / Fulltime

Position Summary

Seeking a Senior Manager – Professional Services to lead strategic initiatives and delivery for

our key enterprise customers. This role will own the execution of high-impact customer projects, drive

alignment across Customer Success, Sales, Product, and Engineering teams, and ensure enterprise

customer needs are effectively prioritized and delivered. The role also includes team leadership,

customer relationship management, and operational excellence.

Key Responsibilities

Enterprise Delivery & Customer Success

* Own successful delivery of strategic projects and initiatives for enterprise customers.

* Manage project prioritization, scope, timelines, resources, stakeholder communication, risk

mitigation, and implementation.

* Act as the escalation point for critical customer issues requiring cross-functional coordination.

Cross-Functional Leadership

* Collaborate with Customer Success, Account Management, Product, and Engineering teams to

identify, prioritize,



and execute high-impact customer initiatives.

* Align enterprise customer roadmaps with Helpshift's product and engineering strategy.

* Drive resolution of key customer pain points while balancing business and technical priorities.

Prioritization & Operational Excellence

* Define, align, and enforce the business data and governance framework used to prioritize the

Enterprise team's backlog.

* Establish prioritization criteria including customer impact, revenue, retention risk, strategic

importance, effort, and alignment with company objectives.

* Define and achieve team OKRs in partnership with leadership.

Team Leadership

* Hire, mentor, and develop a high-performing Enterprise Professional Services team.

* Foster a culture of ownership, collaboration, accountability, and customer focus.

* Drive continuous improvement in delivery processes and operational effectiveness.

Qualifications

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📌 Senior Manager Professional Services (Mumbai)
🏢 Panzer Technologies
📍 Mumbai