Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking a technically skilled and customer-focused Network Consultant to join our Global Service Desk ESD India - Business VOIS team This role is ideal for individuals with a robust foundation in networking protocols and technologies who are passionate about delivering exceptional service to premium customers in a 24 7 shift-based environment The position is based in Bangalore or Pune and involves direct interaction with global clients vendors and internal teams to ensure seamless fault resolution and service continuity What you ll do Provide Level 1 technical support for network faults performing diagnostics and root cause analysis Manage incidents and changes in alignment with ITIL standards ensuring SLA adherence Escalate issues appropriately to Level 2 engineers and other relevant teams Coordinate with vendors and third parties to prioritise and resolve customer-impacting issues Maintain proactive communication with custome

📌 Network Consultant (Pune)
🏢 Vodafone
📍 Pune