'1. Knowledge of accounting payable, invoice processing, vendor master team handling experience has worked on SAP / COupa before

2.Highlights exceptions to the SLAs or any other performance metrics like Ageing Open items, Accuracy of task

3. Identify the process improvement areas and get it aligned with client

3. First level of escalation - Valuable communication skills Verbal and written

4.SAP knowledge preferred5.Knowledge of Excel and Powerpoints

6. Exposure leading a team'1. Has process improvement acumen'

1.Knows the counterparts at client side and maintains a supportive and professional relationship with them

2. Maintains a communication channel to report regular issues and highlight the exceptions 'Prior Transition experience is preferred'

1. Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly

2. responds to any changes, alterations, customer requests and escalates as required

3. Solution oriented, effective communication with customers on issues raised, findings and proposed resolution.

4..



Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues''1. Takes on complete responsibility to deliver on assigned tasks; clarifies all doubts and expectations quickly.

2. Prioritizes tasks and works towards completing them

3. Seeks support either on own initative or by escalating to ensure completion of tasks''1. Is proactive in meeting counterparts and key people from same or different units that he / she is required to work with

2. Establishes a clear understanding on the larger goals that both parties need to contribute to

3. In case of differences with others, makes efforts to understand the others' priorities and contexts; always keeps the larger goal in mind for resolving these differences

4. Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.''

1.

📌 Assistant Manager (Pune)
🏢 Wns Global Services
📍 Pune