Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA As a Networking Managed Services Engineer L2 at NTT DATA you ll take on a developing engineering role where your main goal is to ensure our clients IT infrastructure and systems remain operational You ll achieve this by proactively monitoring identifying investigating and resolving technical incidents and problems You ll work closely with our clients and internal teams to ensure that services are restored swiftly in line with our service level agreements SLAs Your day will revolve around reviewing client requests and tickets applying your technical expertise to resolve them efficiently and effectively You ll be the go-to person for second-line support handling incidents and requests of medium complexity In addition to your daily tasks you ll have opportunities to contribute to exciting project work from time to time You ll proactively monitor work queues execute operational tasks and update tickets with the actions you ve taken Identifying analysing and logging issues before they escalate will be a key part of your role You ll communicate with other teams and clients to provide support and ensure that changes are executed with explicit risk identification and mitigation plans As part of the shift handover process you ll highlight key tickets and upcoming critical tasks for the next shift When needed you ll escalate tickets to ensure the right focus from our Centres of Excellence CoE and other teams Collaborating with our automation teams you ll work on optimizing efforts and automating routine tasks all while coaching our Service desk and L1 teams in both technical and behavioural skills You ll also establish monitoring for client infra