This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Zendesk Implementation Consultant based in India.
This is a customer-facing consulting role focused on delivering end-to-end Zendesk implementations and optimization projects for global customers.
You will lead discovery, solution design, configuration, testing, deployment, and post-launch support.
The role combines hands-on platform expertise with business consulting, stakeholder management, and customer success.
You will translate business requirements into scalable workflows, automation, reporting, and service-management solutions.
Working closely with customer leadership and internal technical teams, you will help organizations maximize the value of their Zendesk environments.
The position offers significant autonomy in a fully remote setting, with collaboration across US and European time zones.
It is an chance to deepen your expertise across CX, SaaS, automation, AI-powered support, and enterprise service transformation.
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Accountabilities:




Lead end-to-end Zendesk implementation projects, covering discovery, requirements gathering, solution design, configuration, testing, deployment, go-live, and hypercare support.
Configure and optimize Zendesk Support, Guide, Explore, Chat/Messaging, Talk, AI, and automation capabilities according to customer requirements.
Design scalable workflows, ticket-routing rules, SLAs, business rules, macros, triggers, automations, dashboards, and reporting processes.
Gather and analyze business requirements, translating them into practical and scalable Zendesk solutions aligned with customer service and operational objectives.
Act as a trusted Zendesk subject matter expert, advising customers on service-management best practices, platform optimization, adoption, and continuous improvement.
Conduct customer workshops, demonstrations, training sessions, and stakeholder presentations while managing ex

📌 Zendesk Implementation Consultant (India)
🏢 Jobgether
📍 India