This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Payment Operations Manager based in India.
This is a senior individual-contributor role responsible for the operational backbone of a global payments workplace serving digital commerce across multiple markets.
You will own critical functions spanning disputes and chargebacks, fraud operations, payment performance, compliance monitoring, and payment-related support.
The role offers broad operational ownership across multiple payment service providers, payment methods, markets, and partners.
You will use data and operational insight to identify emerging risks, improve payment performance, and prevent issues from affecting customers and publishers.
As a senior operator, you will establish standards, SLAs, dashboards, processes, and escalation frameworks while driving continuous improvement.
The position requires strong cross-functional influence, partnering closely with Product, Risk, Fraud, Compliance, Engineering, Payments, and Customer Success teams.




It is ideal for an autonomous payments professional who enjoys solving complex operational problems in a fast-moving, global environment.
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Accountabilities
Dispute & Chargeback Operations: Own dispute intake, evidence preparation, resolution, SLAs, and performance targets across payment processors and markets; identify systemic trends and drive corrective actions.
Fraud Operations: Lead fraud operations and transaction investigations in partnership with risk and compliance stakeholders, establishing monitoring, escalation, and decision-quality standards.
Payment Performance: Monitor authorization rates, payment success rates, decline codes, fraud losses, and other key payment indicators across processors and markets; identify anomalies before they become customer-impacting incidents.
Payment Method Performance: Conduct post-launch reviews of new payment methods against agreed performance

📌 Payment Operations Manager (India)
🏢 Jobgether
📍 India