This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Key Responsibilities Strategy • Drive the right sales culture and attitude • Operational quality - manage sales controllable error, rejection, approval rate, TAT etc. • Continuous sales improvement effort, through active engagement with Product, Credit & Operations • Manage customer experience & NIL Customer Complaints Business • Deliver budgeted sales target and increase sales productivity • Segment focus, customer focus needs-based selling • Deepen customer relationship penetration through multi-product selling or bundles around anchor product • Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness • Build and manage relationship with business partners / intermediaries / channels • Sells anchored product with bundling, mainly focuses outbound activities Processes • Ensure CDD,



MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day sales teams management • Being measured against Governance and Operational Risk review result of responsible sales units • Ensure no adverse findings in internal / external audit, governance and compliance review • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager People & Talent • Lead and manage a team of 2 to 4 Managers • The Right Coach • Engage every team member and build robust team work • Effective performance / scorecard / vintage mix management within budget, discipline in performance management • Identify and groom potential sales leaders • Upgrade people management skill constantly • Manage Attrition of Sales force Risk Management • Discipline in HR and training related matters, Operational Risk Standards • Zero tolerance of ris

📌 Associate Director (New Delhi)
🏢 Standard Chartered Bank
📍 New Delhi