This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary Looking for Technical Support role for Online and Mobile Banking platform, support engineer responsible will be diagnosing and troubleshoot application code. Key Responsibilities • Application Production support responsibilities and stability as part of SRE. • Responsible for change management into production. • Responsible for faster production incidents resumption, root cause identification, problem fixing • Responsible for identifying & delivering improvement opportunities such as, Manual task automations, Performance/Throughput improvements, Batch optimisation etc, that will ultimately improve the production service/stability • Responsible for identifying & implementing solutions to improve overall Tech operations efficiency,



that should result in cost saves/avoidance • Responsible to lead a team to ensure SLOs are met and SLIs are improved • Act as a bridge between Build teams, interfaces teams and other key stakeholders. • Production support (Shift & Weekend Support) • To resolve complex (L2) problem tickets. • Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets. • Knowledge to handle problem tickets of a more complex nature. • Effective engagement with Country CTM/TSM for any critical issues. • Ensure RCAs are performed for high severity issues. • Provide timely workaround solutions for failing issue pattern which requires source code fix. • Closely track of Digital Certificate expiry and timely renewal of certificates and implementation • Responsible for technical support, maintenance and documenting technical specification as part of a Production Support Team. • L2 & L3 support with IAD (Impact analysis Document) preparation • Participate in DR activities Processes Incident Management

📌 Sr. Assoc, Production Eng, WRB Tech (Chennai)
🏢 Standard Chartered Bank
📍 Chennai