This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Key Responsibilities Business Performance Description: • Achieve the Month-on-Month targets as per the Performance scorecard. • To ensure timely MIS with accuracy of data • To ensure hiring of BDE is completed in line with the budgeted headcount • Drive the team to Cross-sell multiple products to clients Measures and Targets: • As per Performance scorecard. • Hiring as per the budgeted headcount • Cross-sell as per the allotted targets Customer Experience/Conduct/Sales Governance Description: • To deliver on FCRMP, ABC, AML & CDD standards • Drive team to reduce TAT by reducing errors & bringing in process efficiencies • Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS)



on a consistent month on month basis • Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines • To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling • Contribute significantly to the Bank's CSR initiatives Embedding principles of Sales Governance in the Sales Value chain. This would involve: • Understand and adhere to sales policies & Procedures. • Implement the HR standards in all channels being used. • Ensure the premises H & S standards are as per standardized norms. • Arms Length directives and processes are followed • Ensure branding is as per approved norms and requirements • Compliance with regulatory requirements. • Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles. • Ensure performance management process is followed. • Ensure complete adherence to Principles & Policy of Treating Customers Fairly. • Ensure adherence to all the customer outcomes required by Financia

📌 Team Leader (New Delhi)
🏢 Standard Chartered Bank
📍 New Delhi