This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary To effectively monitor and review portfolio allocated to collections agencies so as to ensure successful Recoveries with the objective of minimizing Net Credit Loss. Key Responsibilities • Negotiate & collect overdues from customers where required. • Exercise adequate control over Agency performance in terms of • Recruitment & training of field collectors • Managing agency and field collector productivity • Capacity Planning • Managing agency performance in terms of resolution - both front-end and net resolution • Training on Code of Conduct and Compliance requirements • Ensure proper documentation of Collection related activities and updating of CACS. • Timely assignment of Collection cases to Agencies • Conduct periodic Collection Agency Audit • Ensure legal recourse and follow up on delinquent accounts where applicable .



• Ensure closure of complaints in timely manner Risk Management • Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees Governance • Promote an workplace where compliance with internal control functions and the external regulatory framework is a central priority of the business • Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Regulatory & Business Conduct • Display exemplary conduct and live by the Group's Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business cond

📌 Manager, Agency Collection, CPBB (Mumbai)
🏢 Standard Chartered Bank
📍 Mumbai