This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary • The Head - Services & Transformation, CFCR leads the end-to-end service delivery and the execution of the transformation agenda for CFCR and/or associated service capabilities, operating as a single team with Product/Process Owner, Technology, Data & AI, Coverage, and SME personas to deliver shared OKRs and KPIs. • The role is accountable for global service performance, service quality, operational excellence, capacity and skills, and for driving the CFCR transformation priorities in alignment with product and process strategy. • This is a global leadership role covering multiple businesses across the Bank and requires deep domain expertise in CFCR and/or associated services capabilities, solid operational leadership, and robust change delivery capabilities.



Key Responsibilities Strategy • Partner with the Global Product Head and Global Process Owner to translate product and process strategy into an integrated Run and Change execution model, including ownership of Service Design. • Drive and support a unified one team operating rhythm & culture across Product/Process Owner, Services & Transformation, Technology, Data & AI, Coverage, and SME personas. • Develop and maintain shared OKRs, KPIs, dashboards and performance transparency across Run and Change. • Shape service and transformation strategy to support client centric, risk sensitive, and scalable product outcomes. • Implement effective and efficiency Services and Transformation Operating Model, while ensuring right size, shape, structure, spans & layers and location strategy. • Drive end to end process excellence by applying the three levers to drive efficiency, effectiveness, and experience outcomes. • Drive Technology, Data and AI enabled service and transformation function. • GRS Services operating

📌 Head, Risk Mgmt (Bengaluru)
🏢 Standard Chartered Bank
📍 Bengaluru