Looking for Assistant Manager | Customer Success 3-5 years of experience ,advance in tools like MSO data Analyst, system thiniking, manage team. Preferred Industries (ISO 17025). Location : Bengaluru Mode : Onsite The Asst. Manager – Customer Success will be responsible for managing key customer relationships, coordinating customer requirements with internal testing/technical teams, ensuring timely project execution and deliverables, and supporting customer retention and business growth. The role also includes responsibility for store/inventory handling, inward and outward movement of samples and materials, and company/project asset management. Key Responsibilities • Manage key customer relationships and ensure high customer satisfaction. • Act as the primary coordination point between customers and internal technical/testing teams. • Understand customer testing requirements, coordinate feasibility and quotations, and follow up for PO/WO confirmation. • Track project progress, testing schedules, reports and deliverables and provide timely customer updates.



• Coordinate sample movement, documentation and other customer/project requirements as applicable. • Handle customer concerns, escalations and closure of action items in coordination with internal teams.• Maintain CRM/customer records, MIS reports. • Support sales and marketing initiatives, customer visits, meetings and business reviews. • Coordinate internally to ensure smooth execution of customer commitments and timely resolution of operational issues. • Support process improvements to strengthen customer experience, retention and operational efficiency. • Ensure proper documentation, traceability and communication for samples, assets, projects and customer commitments. • Manage store/inventory handling, including inward and outward movement of samples, materials and related documentation. • Maintain and monitor company/project assets, including asset records, allocation, movement. Customer Success & Account Ma

📌 Assistant Manager Customer Success (Karnataka)
🏢 startuphr.consulting
📍 Karnataka