How Operations, Global Asset Management, and Wireless Fulfillment Contribute to Client
As Part Of Operations And The Global Asset Management Function, The Assistant Unit Manager Helps Deliver Exceptional Customer Experiences Around Mobile Device And Service Orders. This Includes
Working and delivering around contracted Service Level Agreements (SLAs)
Supporting Client Service Delivery teams
Maintaining relationships with customers, mobile carriers and other vendors, and other Client teams
How You Contribute to Client
As an Assistant Unit Manager for Fulfillment your primary duties and responsibilities include the following. Other duties may be assigned.
Act as the first escalation point of contact for all members of the team
Train all team members
Make recommendations to supervisor for load balancing across all team members
Monitor status of customer orders and queue times
Meet minimum daily goals and objectives
Meet set SLAs for order entry using “swivel chair” approach
Provide detail to supervisors and managers on team performance; make recommendations for improvement if available
Resolve order issues and carrier issues pertaining to client orders
Qualifications Include
Qualifications, Education, & Special Skills
Must be able to work flexible schedule and have availability to work Monday through Friday between 7:00am and 7:00pm and occasional weekends
4+ years of applicable work history
Proficient at data entry, email, and Microsoft Office suite
Education
High school diploma
Special Skills
Telecom or wireless experience a plus
Understanding of carrier contracts or telecom devices a plus
Order placement experience highly desired
Training experience a plus
Multi-language a plus
What is Expected of You at This Level
Specialist on complex technical or business matters
Champion significant projects, programs, and business initiatives using demonstrated creativity, organization, and ingenuity
Free to determine work
📌 Cust SUPPORT ASST UNIT MGR (Mangalore)
🏢 Mphasis
📍 Mangalore
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