Job DescriptionAbout the Team
NThe Motor Claims team is a critical function within our Insurance Business team, dedicated to
Nproviding efficient and customer-centric claims services for all motor insurance policyholders.
NAbout the Role
nAsa Subject Matter Expert, you will play a critical role in ensuring a smooth, fast, and fair claims
Nexperience for our customers. You will be responsible for the end-to-end management of motor
Nown-damage (OD) claims, serving as the primary point of contact for customers and service partners.
NMust Haves
n● Experience: At least 3 years of hands-on experience in Motor Own-Damage (OD) claims
Nsurvey/assessment.
n● Technical Skills:
N○ Strong understanding ofvehicle mechanics, automobile parts, repair processes,
Nvehicle damage assessment, and repair cost estimation.
N● Communication Excellence: Good command of written and spoken English. Multilingual
Nability is an added advantage.
N● Soft Skills:
N○ Excellent analytical and problem-solving abilities.
N○ Versatile and adaptable to a changing and digital-first work environment.
N○ Strong interpersonal, negotiation, and mentorship skills.
NWhat We Expect From You
N● Oversee and own end-to-end motor claim decisions, acting as the primary escalation point
Nfor complex claims.
n● Lead the review of surveyor reports, setting standards for validation and ensuring
Ncost-effective repair vs.replacement across the team.
N● Drive the use of digital tools for assessment and settlement, providing feedback for process
Nimprovement and ensuring team adherence to best practices.
N● Manage and optimize thecoordination between customers, surveyors, and garages to resolve
Nissues efficiently.
n● Handle high-value negotiations and guide the team on effective strategies to control losses
Nwhile maintaining quality.
N● Oversee stakeholder communication, managing escalations and ensuring the team meets and
Nexceeds service TATs.
n● Take a key role