Job DescriptionKey Responsibilities
NService Transition & Change Management
N
- n
- Lead end-to-end service transition activities for current and existing IT services. N
- Plan and coordinate changes between Business, Service Operations, and suppliers. N
- Ensure all service transitions are delivered with minimal operational risk and disruption. N
- Define and maintain Service Transition strategies, processes, standards, and governance. N
- Ensure suppliers and internal teams adhere to Service Transition and Change Management processes. N

nStakeholder & Business Management
N
- n
- Build strong relationships with Business stakeholders and act as a trusted advisor. N
- Understand business objectives, constraints, and service requirements. N
- Serve as the escalationpoint for Business users, Clients, and Service teams. N
- Support the Applications Lead in managing client and business relationships. N

nRelease & Service Readiness
N
- n
- Develop and maintain release calendars and deployment schedules. N




- Coordinate regular and emergency release windows with Business and Operations teams. N
- Define service acceptance criteria and readiness requirements. N
- Ensure adequate supportmodels, documentation, and operational processes are in place before go-live. N

nVendor & Supplier Management
N
- n
- Partner with suppliers to define and implement support models. N
- Monitor supplier quality and transition deliverables. N
- Support onboarding and management of new vendors. N
- Coordinate across multi-vendor environments to ensure successful service delivery. N

nReporting & Governance
N
- n
- Produce service review reports, KPI dashboards, and Change/Release Management reports. N
- Present operational performance and transition updates to leadership teams. N
- Drive process improvements across Change, Release, and Transition Management functions. N

nContinuous Improvement
N
- n
- Identify opportunities to improve Service Transitio

📌 Service Transition Manager (Karnataka)
🏢 Artech
📍 Karnataka