Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive advantages and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking an experienced AI/ML Engineer with Salesforce Agentforce expertise to design, build, deploy, and optimize enterprise-grade AI solutions across Sales, Service, Marketing, and Operations platforms. The ideal candidate will possess solid Machine Learning, Generative AI, LLM, Agentic AI, and Salesforce ecosystem experience and will help drive next-generation AI-enabled business transformation.

The role will be responsible for building intelligent AI agents, Retrieval-Augmented Generation (RAG) solutions,



predictive models, conversational AI applications, and AI-driven workflow automation leveraging Salesforce Agentforce, Data Cloud, Customer 360, Slack, and modern cloud AI platforms.

Primary Responsibilities

AI & Agentforce Development
Design and implement Salesforce Agentforce AI Agents
Build autonomous and multi-agent workflows for enterprise business processes
Develop AI-powered customer service, sales, marketing, and operational solutions
Configure and optimize Agentforce reasoning and orchestration capabilities
Integrate AI agents with Salesforce Customer 360 applications
Machine Learning & Data Science
Develop predictive and prescriptive ML models
Build classification, forecasting, recommendation, anomaly detection, and NLP models
Fine-tune and evaluate Large Language Models (LLMs)
Measure model accuracy, bias, explainability, and performance
Generative AI Engineering
Dev

📌 AI or ML Engineer (Hyderabad)
🏢 Optum India
📍 Hyderabad