Job DescriptionJob Description & Company Profile:
NHinduja Global Solutions (HGS) is a global company specializing in business process management (BPM) and digital customer experience (CX) solutions. HGS offers a range of services including contact center solutions, back-office processing, and integrated digital platforms. They are part of the Hinduja Group, a large multinational conglomerate. With over 20,000 employees across 34 delivery centers in 8 countries, HGS offers a spectrum of technology, digital marketing, and outsourcing solutions tailored to specific industry verticals.
NJob Specifications
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- Qualification: Graduate /Postgraduate N
- Minimum 2-10 years of international Customer Support Representative with Spanish Language N
- 5 days working and 2 days off. N
- Should be ok with nightshift and rotational off. N
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge N
- Excellent communicationskills. N
- Work Location: Bengaluru N

nRoles & Responsibilities:
NCustomer Support & Issue Resolution
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- Handle customer inquiries via calls, emails, and/or chat, depending on assigned LOB and market. N
- Resolve issues related to orders, returns, repairs, exchanges, product troubleshooting, and account concerns. N
- Provide first‐contact resolution whenever possible and escalate complex cases per defined procedures. N
- Apply soft skills to de‐escalate difficult interactions and turn negative experiences into positive outcomes. N

nDocumentation & Systems Use
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- Accurately document all customer interactions in client‐approved systems. N
- Create and update cases, orders, and service tickets following client guidelines. N
- Ensure correctness of data to support downstream teams (logistics, repairs, QA, analytics). N

nProcess & Policy Adherence
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- Follow client ‐approved process flows, scripts, and escalation paths, with flexibility when customer experience requires it. N
- Comply with Quality

📌 Customer Care Associate (Karnataka)
🏢 HGS
📍 Karnataka