Position: Team Lead - International Customer Support
Location: Malad, Mumbai
Salary: Up to ₹8 LPA
Shift: Rotational Shifts
Joining: Immediate Joiners Preferred
About the Role
We are looking for an experienced Team Lead with a strong background in International Customer Support to lead and manage a team of customer service associates. The ideal candidate should possess excellent leadership, communication, and people management skills, with a proven track record of driving team performance and achieving operational targets.
Key Responsibilities
- Manage and lead a team of customer support associates in an international process.
- Monitor team performance and ensure adherence to quality, productivity, and customer satisfaction metrics.
- Conduct regular coaching sessions, feedback discussions, and performance reviews.
- Handle escalations and provide timely resolution to customer concerns.
- Prepare and share performance reports, MIS, and operational updates.
- Drive employee engagement and foster a positive team environment.
- Ensure compliance with company policies and process guidelines.




- Collaborate with internal stakeholders to improve service delivery and operational efficiency.

Eligibility Criteria
- Minimum 2+ years of experience as a Team Lead in an International Customer Support/Customer Service process.
- Strong team management and stakeholder management skills.
- Excellent verbal and written communication skills.
- Experience in handling KPIs, SLAs, and operational metrics.
- Ability to work in rotational shifts.
- Immediate joiners will be given preference.

What We Offer
- Competitive salary package up to ₹8 LPA.
- Growth opportunities in a dynamic work environment.
- Exposure to international customer support operations.
- Team-oriented and performance-driven culture.

? Location: Malad, Mumbai (Candidates must be comfortable with this location.)
? Immediate Joiners Preferred
Contact HR: Neha
? (phone hidden)
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Note: Please apply only if you can join immed

📌 Team Lead (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar