Office Operations & Admissions Coordinator
? Location: Kolkata | On-site
? Working Hours: 11:00 AM – 7:00 PM
? ZPilot Academy
ZPilot Academy is looking for a smart, organised and proactive Office Operations & Admissions Coordinator to manage the day-to-day functioning of our learning centre.
This is not a conventional receptionist role. We’re looking for someone who can take ownership of office operations, coordinate schedules, maintain records and systems, and communicate confidently with prospective learners.
Key Responsibilities
Manage daily office opening and operational readiness
Maintain office, student and administrative records
Handle incoming enquiries and follow up with prospective learners
Maintain lead callbacks and follow-up reports
Update and maintain lead information and status
Maintain the ERP/CRM system and ensure data is kept up to date
Maintain daily student and staff attendance
Coordinate and follow up on class, mentor and operational schedules
Collect, maintain and track student feedback
Understand ZPilot’s programs sufficiently to handle basic course enquiries
Coordinate with internal teams for smooth day-to-day centre operations
Maintain regular operational and follow-up reports
Who We’re Looking For
Graduate in any discipline; BBA, B.Com or BCA preferred
1–3 years of experience in office operations, centre coordination, admissions, academic counselling or a similar role
Previous experience with an education, EdTech, coaching or training organisation would be preferred
Excellent verbal communication in Bengali, English and Hindi
Comfortable communicating with prospective learners over phone and WhatsApp
Good working knowledge of Excel/Google Sheets, email, calendars and digital office tools
Experience working with a CRM/ERP system is an advantage
Organised, responsible and meticulous about follow-ups and record keeping
Comfortable learning current software and digital systems
Basic understanding of or interest in technology and AI would be an adde