About ACOFEL is Australia's driving instructor marketplace, connecting learners with the right instructor, fast. We're growing our Customer Care team and looking for someone who's great on the phone and genuinely enjoys helping people.
What you'll do
Handle inbound and outbound calls with learners and driving instructors
Resolve booking, payment, and account queries with patience and clarity
Log interactions accurately in our support system
Escalate complex issues to the right team
Maintain a friendly, professional tone on every call
What we're looking for
2+ years of experience in phone-based customer support (BPO/call centre background welcome)
Clear, confident spoken English - a neutral/Australian, British, or American accent is a plus
Strong listening skills and patience under pressure
Comfortable using CRM/ticketing tools
Available to work [5:30 AM–2:30 PM IST]
6 days a week
Salary Expectation:
₹25,000 per month during the training period (Initial 6 months)
How to apply Please submit your resume along with a short voice recording (1-2 minutes) reading the script below. This helps us assess phone communication clarity - it is not a test of accent, just tone, pace, and clarity.
Sample Script for Voice Recording
Hi, thank you for calling acofel Customer Care, my name is [Your Name]. How can I help you today?
I understand you're having trouble booking a driving lesson - I'm sorry for the inconvenience. Let me pull up your account and take a look right away.
I can see your instructor had a scheduling conflict, so your session was moved. I've rebooked you for this Thursday at 4 PM - does that time work for you?
Outstanding, you'll receive a confirmation email shortly. Is there anything else I can help you with today? Thank you for choosing acofel, have a wonderful day
📌 Customer Care Executive – ACOFEL (India)
🏢 ACOFEL
📍 India
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