Job Summary:

As a Medallia Architect, you will be responsible for leading the implementation, configuration, support and continuous improvement of the Medallia Experience Management platform. The role will oversee platform administration, survey programs, integrations, reporting, case management, user enablement and operational governance to ensure reliable delivery of customer and employee experience insights. You will work closely with business stakeholders, CX teams, IT teams, data teams, vendors and regional users to translate business requirements into scalable Medallia solutions and ensure high-quality platform operations across global or regional deployments.

Key Responsibilities:

Lead the Medallia platform team responsible for configuration, administration, support, enhancement delivery and operational governance of Medallia programs.
Translate business requirements into Medallia solution designs covering surveys, forms, feedback channels, dashboards, reports, alerts, workflows, case management and role-based access.
Manage end-to-end delivery of Medallia enhancements,



including requirement analysis, solution design, configuration, testing, deployment, hypercare and handover to operations.
Coordinate integrations between Medallia and enterprise systems such as CRM, contact center platforms, data warehouses, identity management, ticketing tools and reporting platforms.
Provide functional and technical guidance to team members on Medallia configuration standards, data structures, survey logic, reporting design, workflows and platform best practices.
Monitor platform performance, data quality, user adoption, issue trends and operational KPIs to ensure reliable and effective Medallia service delivery.
Act as the primary escalation point for complex Medallia incidents, integration issues, reporting defects, access concerns and business-critical platform queries.
Maintain solution documentation, configuration standards, release notes, operating procedures, suppor

📌 Medallia Solution Architect (Bengaluru)
🏢 Siemens Healthineers
📍 Bengaluru