Job Summary

As a Medallia Solution Designer, you will be responsible for designing, configuring, supporting and improving Medallia Experience Management solutions for customer and employee feedback programs. The role will focus on translating business requirements into practical Medallia configurations across surveys, feedback channels, dashboards, reporting, alerts, workflows, case management and user access. You will work closely with business stakeholders, CX teams, IT teams, data teams, vendors and regional users to deliver scalable, reliable and user-friendly Medallia solutions that support customer experience insights and closed-loop feedback processes.

Key Responsibilities:

Design and configure Medallia solutions for feedback programs, including surveys, forms, invitations, dashboards, reports, alerts, workflows and role-based access.
Work with business stakeholders to understand requirements, document use cases and translate customer experience needs into Medallia solution designs.
Support end-to-end delivery of Medallia enhancements, including requirement analysis,



configuration, testing, deployment, hypercare and operational handover.
Assist in implementing and maintaining integrations between Medallia and enterprise systems such as CRM, contact center platforms, data warehouses, identity management and reporting platforms.
Configure and validate Medallia survey logic, reporting structures, user hierarchies, alert rules, case management workflows and access controls.
Analyze platform issues, data quality concerns, reporting defects and integration errors to support timely resolution and reliable platform operations.
Collaborate with architects, product owners, developers, vendors and support teams to ensure Medallia designs align with platform standards and business needs.
Maintain solution documentation, configuration guides, test evidence, release notes and operational support documentation for Medallia capabilities.

Required Skills and Experience:

Ha

📌 Medallia Developer (Bengaluru)
🏢 Siemens Healthineers
📍 Bengaluru