Job Description:Provide comprehensive healthcare management to facilitate
delivery of appropriate quality healthcare, promote cost effective outcomes and
improve program/operational efficiency involving clinical issues. ;Position
OverviewThe primary role is to meet the service level agreement of the process
by coaching the CSRs/Nurse Associates to meet their monthly goals. They develop
and mentor their direct reports to expand their capabilities and reach their
full potential. They work with a team of Assistant Managers and Support staff to
maintain effective team working relationships hence ensuring high level of
engagement and morale in their respective teams.The Assistant Manager is
responsible for management of CSRs/medical services staff including the
organization and development of high performing teamsWorks closely with managers
ensuring consistency in care management interventions ;Facilitates effective
interfaces among team members, as well as across teams, providers and
departmentsResponsible for the day-to-day implementation of medical management




services policies and proceduresAccountable for meeting the financial,
operational and quality objectives of the unit ;Essential Overview: ;Operational
EfficiencyArticulate performance expectations and team objectives while
collecting and interpreting balanced measure to evaluate individual staff and
team performanceAssesses developmental needs and collaborates with the support
team to identify and implement action plans that support the development of high
performing teams ;Initiate root cause analysis and monitor action plans for
identified opportunitiesProvide effective coaching and feedback to Nurse
Associates that enable them to improve their performanceWork closely with the
Nurse Associates to identify areas for improvement and gaps in the process to
create individualized and feasible action plansMonitor efficiency and initiate
control measures to minimize variances in workload over timeExecutive monthly,
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📌 Assistant Manager (Pune)
🏢 EXL
📍 Pune