Works with customers on call to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Schedules a technician dispatch for in office service calls when necessary.
Escalates appropriate technical issues to upper-level technical support when needed.
Preferred Candidate Profile
Need minimum 1 yr of experience in internet troubleshooting in BPO Industry.
Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting
Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues
Educational Qualification :Any Graduate,
Post Graduate can apply
Freshers with Graduation can apply for voice role
Freshers graduating in 2026 are eligible to apply
Excellent communication in English.
Comfortable working with 24*7 Environment
Job Location - Sector 135 Noida (Work from Office)
Perks and Benefits
Salary: 3.2 LPA - 3.65 LPA
Both side cab facilities (Upto 35 kms from office location)
Medical Insurance
Life Insurance
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise,
📌 Technical Support Representative- Voice (Noida)
🏢 TELUS Digital
📍 Noida
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