Job Description

Overview of Job Function:

As a key member of Professional Services, the role of the Program Manager is to serve as a customer advocate and is responsible for managing a diverse portfolio of strategic or enterprise programs requiring the implementation and enablement of Verint technology solutions across all product lines. These programs are managed within an established budget, defined scope and forecasted timeline, to consistently achieve program margin and other financial targets and maintain a high level of customer satisfaction throughout the program life cycle. Additionally, the Program Manager is responsible for building and maintaining ongoing internal and customer relationships, while developing and earning the trust of all program stakeholders. The Program Manager has an advanced understanding of the Verint product suite, of the delivery process, and can manage complex engagements with a broad range of internal and customer stakeholders, potentially including third-party providers and other vendors.

Principal Duties And Essential Responsibilities





Manages complex program-level engagements and implementations.
Responsible for program objectives, defined scope and achieving the conditions of success that serve as major program milestones and require interim or final customer sign-off for approval.
Participates in Sales-to-Services mobilization activities and/or reviews all pre-Sales documents and informs Sales and Contracts of potential technical, logistical, project scheduling or business issues, and liaisons with internal departments to ensure necessary program needs and goals are being met.
Reviews of pre-Sales and Sales documentation to ensure the overall Qualified Services effort and deliverables are accurately scoped and defined.
At the conclusion of each critical program, creates a program summary outlining both strengths and shortcomings of the program management process and perceived customer experience.
Leads a program team, in

📌 Program Manager (Bengaluru)
🏢 Verint Financial Compliance
📍 Bengaluru