Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.
About The Function
The IOI Customer Service Centre is a Centre Of Excellence within Diageo and ensures our customers receive a high level of customer satisfaction.
About The Role
The role of a Customer Services Executive supports the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care in GB and Geo.
To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring Diageo maintains its position as supplier of choice.
To build brilliant Customer/Consumer relationships that maximize the value created in every Customer/Consumer interaction.
Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.
About You
If you are interested in developing a career in the Sales Support area, have solid social skills and keen to join an international company, this is a phenomenal opportunity for you
What You Will Bring
Graduation in any field
At least 6 months Customer Service Experience in a busy customer service role
Knowledge of SAP and SalesForce/CRM tools is a significant advantage
OTC & OM experience
Flexibility
This is key to success in our business and many of our staff work flexibly in many ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
Diversity statement
Celebrating our inclusive and diverse culture is core
📌 Order Management (Bengaluru)
🏢 Diageo India
📍 Bengaluru
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