Description
As a Lead BSA on the Enterprise Applications team at Dolby, you will be pivotal in supporting and enhancing software systems across various business functions, including legal, compliance, licensing, sales, and customer support. Your role encompasses managing applications such as contract lifecycle management (CLM), customer relationship management (CRM), document management, customer support, and business intelligence (BI). You will be responsible for the functional deliverables throughout the Software Development Life Cycle (SDLC) and play a strategic role in the implementation and enhancement of enterprise systems. This position demands collaboration with IT and business stakeholders, mentoring junior team members, and shaping the strategic roadmap for enterprise applications. We are seeking candidates who can thrive in a dynamic workplace. Demonstrating versatility and a proactive approach to problem-solving is essential.
Essential Job Functions
Champion one or more functional areas or applications supporting contracts, compliance, licensing, sales,



and customer support operations. Key systems include CLM, CRM (Salesforce), document management, and BI applications.
Handle all SDLC phases including requirements gathering, process reengineering, functional design, testing, training, support, and continuous improvement.
Adapt to project demands by wearing multiple hats, seamlessly shifting between roles such as business analyst, solution designer and project manager as needed.
Document business processes using tools such as MS Visio, Miro and/or other modeling applications and refine processes to maximize efficiency.
Facilitate business process review meetings with subject matter experts to optimize efficiency.
Gather and define functionality, usability, reliability, and performance requirements in collaboration with users for system implementation and enhancements.
Translate business requirements into application functionality, deciding when to advoc

📌 Lead Business Systems Analyst (Bengaluru)
🏢 Dolby
📍 Bengaluru