About LumiMeds
LumiMeds is a quick-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.
As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.
We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.
Location: Remote (India, South America, or Europe)
Work Hours: U.S. business hours
About the Role
We’re looking for an experienced Operations Manager for Customer Support to help run and scale our global support team. This role will work closely with our current Operations Manager (PH) and Team Lead, to improve workflows, drive performance, and ensure a consistent, high-quality customer experience.
This is a hands-on leadership role ideal for someone who thrives in fast-moving environments,



loves building systems, and knows how to support frontline teams without micromanaging them.
What You’ll Do
Partner closely with the leadership team to manage day-to-day Customer Support operations
Oversee CS performance across chat, email, and phone support
Monitor KPIs (response times, resolution rates, CSAT, escalations) and drive continuous improvement
Help design, document, and refine SOPs, workflows, and internal processes
Support hiring, onboarding, training, and coaching of CS team members
Act as an escalation point for complex customer or operational issues
Ensure consistent coverage and quality during U.S. business hours
Collaborate with cross-functional teams (Product, Engineering, Clinical, Ops) to resolve recurring issues
What We’re Looking For
3–5+ years of experience in Customer Support Operations or Support Management
Proven experience managing remote or distributed CS teams
Str

📌 Customer Support Operations Manager (India)
🏢 LumiMeds
📍 India