Graduate individuals with excellent communication skills and minimum 2 years of experience in BPO/ Customer Service industry
Analytical skills
We are looking for experienced professionals to join our US Insurance Voice Operations team. This role involves handling inbound and outbound calls for policy servicing, claims support, and customer inquiries while ensuring compliance with client and regulatory standards.
Technical Skills
Operating the computer- Intermediate
MS Office - Intermediate
Avaya/Phone Operating skills – Beginner
Fluent in Spoken and written English with effective Business Communication
Communication in neutral accent over phone
Active listening and probing skills
Basic knowledge of Insurance
Typing Speed 30 WPM
Process Skills
Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
Record interaction using client system with proper classification
Refer Knowledge base and perform task as per defined process
Follow up and closure of interactions to ensure customer satisfaction
Passionate about customer service
Comfortable with Rotational shifts, extended working hours and weekly offs.
Candidate should clear the V&A; and online typing tests
Meet AHT, FCR, CSAT, and QA targets while adhering to process SLAs.
Collaborate with onshore teams for escalations and complex case resolutions
Behavioral Skills
Positive energy
Positive attitude
Self learner
Qualification
Any Graduate
What’s in for you?
At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
With the current prospect, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time a
📌 Sr Customer Support Officer (Mangalore)
🏢 Mphasis
📍 Mangalore
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