Opportunity overview
The Learning & Development Specialist will work in support of the UM Service Operations Team at Cohere Health who conduct reviews and decision Prior Authorization requests for a patient’s medical insurance. You will implement training processes to improve staff performance and onboard new hire employees to the Cohere Operations teams, You will provide support to all functions within the Training & Quality department. With a solid foundation in Training, you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day tasks.
What you’ll do:
Facilitate training for the New Hire onboarding and continuous improvement of the Service Operations Staff
Work with onshore teams to Develop and maintain Training materials
Perform Quality Audit checks as required
Coach team members for improvement
Provide reporting on performance and key areas of Training Performance to Sr Leadership
Lead and facilitate training programs for new-hire onboarding and ongoing development,



ensuring Service Operations staff are fully prepared to meet performance, quality, and compliance expectations
Design, develop, and continuously refine training materials, job aids, and workflow documentation to support recent products, process changes, and organizational initiatives
Conduct judgment-based quality audits across operational workflows, applying clinical and operational standards to evaluate accuracy, compliance, and readiness
Provide targeted coaching and performance improvement guidance, using audit findings and behavioral insights to elevate competency, accuracy, and decision-making across teams
Analyze training and quality data to identify trends, performance gaps, and opportunities, synthesizing insights into clear recommendations for senior leadership
Build and deliver regular reporting on training outcomes, competency progression, audit results, and operational readiness, shaping leadership decisions and resour

📌 Sr. Intake Trainer (Hyderabad)
🏢 Cohere Health
📍 Hyderabad