We are seeking a Lead / Senior AWS Connect Engineer with Salesforce Service Cloud Voice to design, build, and maintain complex system integrations across enterprise platforms. The ideal candidate will bring deep expertise in AWS cloud services and contact center technologies to develop scalable, secure, and productive integration solutions that connect Amazon Connect with Salesforce Service Cloud and other enterprise systems.
Responsibilities
Design and implement integrations between Amazon Connect and Salesforce Service Cloud (SCV), Verint, Cerner, Marketing Cloud, and other systems using APIs, SDKs, and AWS services
Development of custom solutions to synchronize and transfer data between systems, ensuring data consistency and integrity
Configuration and maintenance of AWS services such as Lambda, API Gateway, S3, SQS, SNS, and DynamoDB to support integration workflows
Monitor integration performance, troubleshoot issues, and implement optimizations to improve system reliability and efficiency
Collaboration with cross-functional teams, including data engineers, software developers,



business analysts, and system administrators to define integration requirements
Design scalable solutions that align with enterprise architecture standards and business objectives
Build AI-powered applications such as chatbots, copilots, knowledge assistants, and document processing solutions
Evaluation and fine-tuning of LLM-based use cases for business scenarios
Integration of GenAI models with enterprise applications and APIs
Implementation of secure AI architectures aligned with enterprise and regulatory standards
Ensure data privacy, model governance, and responsible AI practices
Requirements
5 to 12 years of experience in system integration projects, particularly involving Amazon Connect, Salesforce Service Cloud (SCV), Verint, Cerner, Marketing Cloud, and AWS services
Expertise in AWS cloud services, particularly in designing and implementing serverless architectures using AWS Lamb

📌 Lead / Senior AWS Connect Engineer with Salesforce Service Cloud Voice (Hyderabad)
🏢 EPAM Systems
📍 Hyderabad