Key Responsibilities
Act as the primary point of contact for assigned clients.
Understand client requirements and communicate them clearly to the creative, design, content, and performance marketing teams.
Manage day-to-day client communication through email, WhatsApp, phone calls, and meetings.
Prepare meeting agendas, MOMs (Minutes of Meeting), and follow up on action items.
Coordinate project timelines and ensure timely delivery of all deliverables.
Share content calendars, creatives, reports, and campaign updates with clients.
Handle client feedback and ensure revisions are completed within deadlines.
Build long-term relationships with clients through regular communication and proactive support.
Monitor project progress and resolve issues before they impact delivery.
Work closely with internal departments to maintain quality standards.
Assist in preparing proposals, presentations, and client reports.
Ensure client satisfaction and identify opportunities for upselling additional services.
Required Skills
Excellent verbal and written communication skills.
Strong interpersonal and relationship management abilities.
Positive organisational and multitasking skills.
Ability to work under deadlines and manage multiple projects.
Basic understanding of digital marketing and social media platforms.
Problem-solving mindset with attention to detail.
Proficiency in Microsoft Office and Google Workspace.