Company Description
Quantum Heaps is an Unified Revenue Engine designed to transform B2B sales operations by replacing multiple sales tools with an integrated platform.

Role Description
This is a full-time remote role for a Customer Success Manager. The ideal candidate will focus on ensuring customer satisfaction, fostering solid relationships with clients, and driving customer retention.

What You Will Do
Manage onboarding and implementation for new customers.
Act as a point of contact for customer queries and support.
Monitor customer usage and engagement.
Work to ensure customer satisfaction and retention.
Coordinate with internal teams to resolve issues.
Maintain records of customer interactions.
Identify opportunities for account growth where appropriate.

Qualifications




Proven experience in Customer Satisfaction and Customer Retention strategies
Strong skills in Relationship Building and Customer Service to maintain and enhance client relationships
Solid Analytical Skills to interpret customer data and improve customer outcomes
Excellent verbal and written communication skills
Ability to manage multiple customer accounts.
Bachelor’s degree or equivalent experience; experience in SaaS, B2B sales, or related industries is a plus
Proficiency in CRM tools and an understanding of revenue operations is preferred

📌 Customer Success Manager (India)
🏢 Quantum Heaps
📍 India